Return & Refund Policy

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Return & Refund Policy

Last Updated: 01/09/2025

At Halo Sleep Systems, we want you to experience the best possible comfort with our mattresses. If you are not fully satisfied, we’re here to help.

Eligibility for Returns

You can request a return within —— days from the date of delivery.
The product must be unused, in its original condition, and with all tags, labels, and packaging intact.
Proof of purchase (invoice) is required for all returns.

Non-Returnable Items

Customized or made-to-order mattresses
Products damaged due to improper use or mishandling
Items without original packaging

Return Process

Contact our customer care at ————-with your order details.
Our team will verify eligibility and schedule a pickup if approved.
Once we receive and inspect the product, we will process your refund.

Refund Timeline

Refunds will be credited to your original payment method within 7–10 business days after product inspection.